An LMS built for how BPOs actually train
Generic corporate LMSes were designed for annual compliance modules. BPO training is a different sport: new cohorts every month, campaign-specific scripts that change quarterly, and one question that matters — is this agent ready for the floor?
Why generic LMSes fall short on the floor
A BPO training team onboards in waves. Twenty new hires start Monday; the client updated the escalation script on Friday; the floor needs twelve of them taking live calls by the end of the month. A standard LMS can host the slide deck and the quiz — but the quiz score tells you almost nothing about whether someone can handle an angry caller at 4:45 PM.
So teams bolt things on: role-play sessions that consume senior agents' time, spreadsheet trackers for readiness, a separate QA tool with its own scoring scale that doesn't match what training taught. Every seam between those tools is a place where an unready agent slips through to the floor.
The cost isn't abstract. Early attrition, client escalations in week one, and QA scores that nosedive after nesting are all downstream of the same gap: training that measures completion instead of competence.
Courses that end in a call, not a checkbox
Agent Dojo is a full LMS — modules, readings, quizzes, flashcards, forms, assignments, certificates — with one structural difference: an AI mock call is a first-class lesson type. Your course doesn't end at a multiple-choice screen; it ends with the trainee taking a live voice call against an AI customer, scored on the same rubric your QA team uses.
Sequential gating means a trainee can't reach the call until they've cleared the coursework, and can't clear the course until they've passed the call. Certificates mark real readiness. Trainers see pass rates and score trends per cohort — who's ready, who needs one more rep, and which rubric criterion the whole cohort keeps missing.
Because it's one platform, the script update on Friday is one edit — the course, the AI caller's behavior, and the scoring rubric all move together.
What you'll use most
Course builder
Seven lesson types including live AI practice calls. Modules, gating, and per-cohort assignment in one place.
Certificates
Auto-issued when the full course — including the scored call — is complete. Serial-numbered for client audits.
Cohort analytics
Pass rates, completion, and per-criterion weak spots by cohort, so nesting decisions are data, not gut feel.